Complaints and reports
HOW TO FILE A COMPLAINT?
To file a complaint or report, the Metropolitan Taxi Institute (IMT) will require that the user provide specific information on the taxi in which the service object of the complaint was given.
At the end of a route, always ask the taxi driver for a receipt with the following information: taxi driver information, the license number, national tax identification number, the vehicle plate number, the price of the route, the date of service, the driver's signature.
If you have any questions or concerns, please call Telephone: 932 235 151 (extension: 2168) or send an e-mail to the following address: This email address is being protected from spambots. You need JavaScript enabled to view it.
How to file a complaint?
To file a complaint or report on the taxi service in the Metropolitan Area of Barcelona, follow the steps below:
1. Fill in the corresponding form, which you will find in the submenu.
2. Print and sign two copies of the form.
3. Submit the duly completed and signed form to the registry of the Metropolitan Taxi Institute, either personally or by post, preferably certified post, addressed to the Institut Metropolità del Taxi, Carrer 62 núm. 18 - Zona Franca - 08040 Barcelona.
Frequently Answered Questions
Do you need a taxi tomorrow early in the morning? Make your airport transfer reservation up to 1 hour before your departure without any additional charge.
Is my booking a private or shared transfer?
We only provide private transfers. You and your party will be the only passengers in the vehicle. So you don't have to wait for other passengers and no have to do any additional stop until your final destination.
Can the taxi have a child seat? Optional extras like child seats can be requested. You can order up to 2 child seats per vehicle.
I need to collect the apartment keys at consergie office. Can we go there before? You can add up to 8 intermediate stops to your taxi ride by selecting the link "add stops" located below drop off address. Stops only will be added to your arrival transfer. Return ride is intended as direct from pickup to destination.
How long do I have to wait to receive your confirmation?
The confirmation is immediate. Once terminated your booking process you will immediately receive the confirmation voucher in your email inbox. Please verify all details contained in the voucher. It is mandatory to specify a mobile phone number (working in Spain) and your flight number on arrival.
Can I pay directly to the driver?
No, we only admit online payments. But you will be able to cancel your booking until one hour before pickup time and we will refund you the amount paid. You only have to notify us by email (during working hours, Mon-Fri 09:00 to 18:00) or calling the 24 hours helpline to the number specified in confirmation voucher.
Where will the driver meet me?
Arriving to Barcelona Airport: The driver will be waiting for you at arrivals hall, inside airport terminal, after luggage claim. He/She will be holding a sign showing your name.
Departing to Barcelona Airport: If you are being collected from a hotel, the driver will meet your group in the hotel’s main lobby. If you are being collected from a private apartment or villa, please have your group waiting out front at the scheduled pick-up time.
There any additional charges for credi card payment? No, there are no booking fees and no charge for PayPal, credit or debit card payment.
What happen in case of flight delay? All flights are monitored for delays to ensure the driver will be waiting for you when you arrive.
More details about your Barcelona transfer will be provided on your Booking Voucher.
Book your transfer from / to Barcelona Airport directly through our website and pay by credit card or PayPal. A taxi will be waiting at the predetermined time and place to take you to your destination without having to pay any other amount.
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